Consumers may think they’ve done their due diligence after after reading reviews of the product they’re planning to buy — but what about the company’s customer service record?
from BWCWeb http://www.nytimes.com/2015/05/07/technology/personaltech/relying-on-product-reviews-knowing-how-a-company-treats-its-customers-is-just-as-valuable.html?_r=1
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